Shipping Policy

Thank you for choosing JoyClik! We are committed to providing you with a seamless and reliable shopping experience. Please take a moment to review our shipping policy.

  1. Order Processing:
    All orders are processed within 1-2 business days.
    Orders placed on weekends or holidays will be processed on the next business day.
  2. Shipping Methods:
    We offer the FASTEST and TRACKED shipping to your location.
    Shipping typically takes 4 to 22 business days depending on your proximity from the nearest warehouse and stock levels.
  3. Order Tracking:
    Once your order has been shipped, you will receive a confirmation email with a tracking number.
    You can track your order by visiting our Order Tracking Page and entering your tracking number.
  4. International Shipping:
    We offer free shipping to the following countries. (USA, CA, UK, AUS and NZ)
    Shipping delivery times might vary due to stock levels.
  5. Customs and Duties:
    International orders may be subject to customs duties and taxes imposed by the destination country.
    The recipient is responsible for any additional charges incurred.
  6. Delivery Issues:
    In the rare event of a delivery issue, please contact our customer service team at joyclik.nz@gmail.com.
    We will work diligently to resolve any problems and ensure your satisfaction.
  7. Address Accuracy:
    It is the customer's responsibility to provide accurate shipping information.
    Please double-check your shipping address before completing your purchase.
  8. Delayed Shipments:
    In the event of unexpected delays, we will notify you promptly and provide updates on the status of your order.
  9. Stock Availability: Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time, there may be a stock discrepancy and we will not be able to fulfil all your items at the time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
  10. Returns and Refunds:
    Please refer to our Return Policy for information on returns and refunds.

If you have any questions or concerns regarding our shipping policy, feel free to contact our customer service team at joyclik.nz@gmail.com.

Thank you for choosing JoyClik!